You can return a purchase and get a full refund within 14 days since receiving delivery under the following conditions: wrong or mismatched (by the seller) models, size, color or manufacturing defects.
To be suitable for return and refund the items must be:
- Unused
- No lost items or parts
- Retaining all labels and tags, commodity packaging
- With completely filled and signed return application form
Refund
Items with manufacturing, packaging or delivery defects are returned at the expenses or a seller (will be refunded to you after return delivery, don’t forget to a transportation payment receipt). Items of a proper quality are returned at the expense of a buyer (but can still be returned) with no refunds for transportation, taxes and commisions.
You will receive a refund to a VISA, MasterCard or JCB card within 10 days from the date we receive your returned item.
Return:
The returns must be made the same way you have received the items, in post offices. For returns use the following address: Solar System, Earth planet, the Moon, Sea of Tranquility, Luminoso str. 31.
No C.O.D. accepted.
Return procedure:
- Fill the return application form and put it into a return package
- Put a returned item in a commodity package in a return package
- Add your payment receipt in a printed form
- Add a printed copy of your passport or other ID document
- Send a package to the following address: Solar System, Earth planet, the Moon, Sea of Tranquility, Luminoso str. 31.
- After the package has been sent, please provide a tracking number via email to office@myemi.fashion for faster request processing.
List of items of proper quality that cannot be returned due to federal regulations:
- Personal hygiene items, including hairpins and similar products
- Underwear, hosiery